Refund policy

We have a 14-day exchange policy, which means you have 14 days after receiving your item to request a exchange. 

To be eligible for an exchange, your item must be in the same condition that you received it, unused, with tags, and in its original packaging.

To start a return, you can contact us at hello@earthnomad.com.au. Please advise the order number and reason you are returning the item. If it is a change of mind you will be responsible for paying for return shipping costs for exchange of your item. No refunds or credits on change of mind purchases.

If your return is accepted, we’ll send instructions on how and where to send your package. Change of mind Items sent back to us without first requesting a return will not be accepted. 

Shipping costs are non-refundable.Please note that returns will need to be sent to the following address: 447A Cleveland St, Redfern, NSW 2016, Australia

You can always contact us for any return question at hello@earthnomad.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items.

 

Refunds / Exchanges
We will notify you once we’ve received and inspected your return, and let you know if the exchange/refund was approved or not. If approved, your exchange will be posted to you or for faulty/incorrect items and you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@earthnomad.com.au.